Order/Purchase
Our business is still small enough to allow direct interaction
with our customers, and we are happy to discuss any questions you might have. You can contact us via email, snail mail or the phone
416.743.6304. You're welcome to contact us so
we can help you determine what product best suits your needs. When ordering size specific products such as liners and boots,
please follow the simple sizing instructions below before contacting
us.
| Sizing
Instructions |
| 1 |
Trace the outline of both feet while
standing on paper (knee slightly bent) |
| 2 |
Measure and record the distance from
the heel to the longest toe (in cm) |
| 3 |
Measure and record the widest part
of your foot (in cm) |
| 4 |
Ensure you have the correct, longer & wider
measurements |
| 5 |
Check and record the size and country
of manufacture on some of your current street footwear |
| 6 |
Measure from insole to highest point
of cuff on the sportboot you intend to upgrade with liners |
| 7 |
Now you’re ready to order liners
or boots |
Payment Method
We do business in $CAD. This keeps it simple for our customers and our accountant!
Payment can be made by Visa/MasterCard, direct bank deposit using Interac email
money transfer – sales@yyzcanuck.com,
postal money order, bank draft and of course cash if you've made arrangements
with us to pickup your goods at our shop. |
 |
Taxation
We must collect HST for items shipped to all provinces that are subject to HST. The HST rates are: BC 12%; ON, NB and NL 13%, and NS 15%.
We must collect 5% Goods and Services taxes for items shipped to all provinces in Canada not subject to HST.
Shipping
We ship your order from our location in Toronto, Ontario, usually
within 24 hours of finalizing the details.
If you live in or near Toronto, you're welcome
to drop by our location to pick-up your order at our convenience.
Please call ahead to make these arrangements.
All orders are shipped via FedEx ground service or UPS Standard (whichever is closest to shipping fee paid) unless you specify otherwise. The parcel will be insured for the actual value and have a tracking # so that you can locate your order while in transit. Most points in Canada or the U.S. within 4-8 business days. Certain remote areas will be subject to additional fees, we will contact you to make arrangements if you are in one of these areas.
Note to U.S. customers: FedEx & UPS shipments may incur an additional brokerage fee. Other fees may include duty and/or taxes assessed by FedEx or UPS based on the value of the items and are the sole responsibility of the customer.
Shipping/Handling rates to most points in
Canada & the US:
• Boards: $45
• Boots: $35
• Bindings: $25
• Contact us for pricing on faster shipping services
Returns Policy
We hope that you're pleased with the purchase you make, but if
by chance you're not... We'll gladly accept the return of it
for exchange or refund within 30 days of the invoice date.
Please contact us for return authorization. All returned product
must be in new, unused condition, in the original packaging.
If a product has been used, it can not be returned. For boots & liners
we expect that you will try them on in a clean dry area such
as your carpeted living room. Boots & liners that have
been molded can not be returned except in the case of manufacturing
defect.
In all cases, the cost of shipping is the responsibility of the
customer. We highly recommend returns be shipped via an insured
method, with a tracking #, for your protection.
Warranty Policy
All products we sell are covered by the manufacturer's warranty.
For more information on the warranty of a specific product,
contact us and we'll gladly provide whatever information is
available to us. In the case of a warranty claim, please contact
us for return authorization.
In all cases, the cost of shipping is the responsibility of
the customer. We highly recommend warranty claims be shipped
via an insured method, with a tracking #, for your protection. |
